About My EAP

Click to find the answer to these questions:

How can I find out if my company offers an EAP benefit?
Check your benefits manual or talk with your human resources manager.

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What counseling choices do I have?
The counseling benefit used most often through the EAP consists of an initial evaluation and up to a specified number of face-to-face visits with a counselor.

In some instances, counseling is available over the phone.

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What is telephonic counseling?
Employees and their dependents can choose to have counseling via telephone for the same number of sessions as offered with face-to-face visits at no additional charge.

Phone counseling provides an alternative to face-to-face when that option doesn’t seem right for the employee. While phone counseling is available, face-to-face sessions are highly recommended.

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Can my dependents use the EAP?
Yes! Family members (dependents) might also experience many of these same problems. Eligible dependents may also use EAP services.

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What kinds of problems would prompt me to contact an EAP office for an appointment?
Generally individuals are able to face problematic issues, find an adequate and reasonable solution, and go on. However, for all of us, there are other times in our lives when no matter how hard we may try the solution is not there. It is at those times when a little bit of assistance at the right time can have a great impact.

With that assistance, you or a dependent will be able to regain control before bigger problems occur.

Some issues for which individuals typically seek counseling assistance are: family conflicts, relationships, parenting, alcohol or drug problems, anxiety, stress, depression, work concerns, health problems, dealing with aging parents, anger management, managing change and self-esteem.

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How much does using the EAP benefit cost me?
Absolutely nothing! If your employer offers an EAP benefit there is no cost to you (or your dependents) for an initial evaluation and up to a specified number of visits with a counselor.

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Is the EAP service confidential?
Yes! No one – including your employer – will ever know you used the EAP services unless you choose to share the information or unless you give SOLUTIONS written permission to disclose it.

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Are there any circumstances when confidential information is divulged?
Yes, there are two situations when, by law, confidential information must be divulged:

  1. If you are in danger of harming yourself or others
  2. If there is suspected abuse or neglect of a child, elder, or disabled individual

In either of these situations the counselor is required to disclose such information to appropriate authorities.

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What are the qualifications of the EAP counselors?
All counselors will have a minimum of a Masters Degree from an accredited program of study. They are licensed/certified by the State. Many have advanced studies in specialty areas.

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What do I have to do to meet with a Counselor?
If your company offers EAP benefits through SOLUTIONS call the SOLUTIONS office at 812-377-5074 or 800-766-0068 and an appointment will be set for you to see a counselor. Face-to-face appointments are available at different times during the day and evening.

SOLUTIONS office hours are: 8:00 am – 6:00 pm (CDT) Monday-Friday.
If you call at another time you may leave a message and a staff person will return your call on the next business day.

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When is a counselor available?
You can call Solutions at any time. During business hours the phones are answered by our office staff, and you can make an appointment to meet with a counselor. Counselors are also available for emergency calls. After hours, the phones are answered by counselors. You can also contact www.crisischat.org, which is operated by an affiliate of Solutions.

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